- Return and Exchange Policy
- Equipment and Supply Warranty
- Rush Production Service
- Custom Item Order Policy
- VM Customer Payment Options
- Temp Chek™ Warranty
Please call the Orders Department 727-577-4646 #3 for an authorization to return any item.
There are 30 days from receipt of all items purchased (except computers) to return or exchange an item for a refund or exchange credit (shipping excluded). Computers and computer packages may be returned or exchanged within 14 days of receipt for a refund or exchange.
Only the unused months of the Ident-A-Kid Visitor Management Software License are refundable. Unused months are calculated based on when the license period begins and when the customer request the refund.
API/SIF integration fee is non-refundable once integration is completed.
Any return items must be returned repackaged properly in its original box with all the original materials, including cords, adapters and documentation that were included when it was received it.
A 15% restocking fee may be applied.
Set up and Training fees are non-refundable once services are rendered.
Shipping is a non-refundable item.
Ident-A-Kid warranties all items for 30 days from receipt date to invoice shipping location, certain items have longer Ident-A-Kid warranties, please see below. If it is after the Ident-A-Kid warranty coverage date, you will need to refer to the manufacturer for warranty information.
Any changes made to the operating system installed, or any changes done to the hardware inside the computer or hardware will void your hardware warranty with Ident-A-Kid, and possibly with the hardware manufacturer.
To process a repair or return of a warrantied product, you must possess an original dated receipt or invoice as proof of purchase from Ident-A-Kid. If any product should be returned to Ident-A-Kid, this product should be properly packed, preferably in the original carton, for shipping. Packages not bearing a return authorization number (RMA) will be refused. Ident-A-Kid will supply a return label for any authorized item replaced during the warranty period. If, after the warranty expiration date, Ident-A-Kid agrees to a return or replacement, the Customer is responsible for the return shipping cost.
Manufacturer warranties listed below are guidelines. You must contact the manufacturer for more information on the current validity of the warranty on your product. Manufacturer warranties are subject to the manufacturer’s terms and conditions:
Webcams, and Computers – One Year
IAK Printer – Three years
Optical Scanners – Three years
Ident-A-Kid warranties are as follows:
RFID Reader – Pro-rated Lifetime
Label Supplies*, RFID Keyfobs and non-custom Cards – One Year
IAK Printer – One year
Computer – One year
Ident-A-Kid provides a warranty on RFID Keyfobs and non-custom RFID Cards through Ident-A-Kid for a term of 1 year from the original invoice date. This warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper use, abuse, and exposure to moisture, fire, lightning, power surges or other acts of nature.
Ident-A-Kid RFID readers will carry a minimum of a 1 year full warranty that begins from the date of the original invoice. This warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper use, abuse, and exposure to moisture, fire, lightning, power surges or other acts of nature. For the remainder of the product’s life, the customer shall pay a percentage of the list price of the reader. This warranty applies to the original purchaser only; they are non transferable. The pro-ration examples below give the percentage of the list price that the customer shall pay to have the reader replaced under warranty.
Pro-Rated Warranty Schedule:
From the beginning of the second year to the end of the third year: 25%
From the beginning of the fourth year to the end of the fifth year: 50%
From the beginning of the sixth year for as long as owned by customer: 75%
*Ident-A-Kid label supplies are only replaceable through warranty if they are defective; excluded circumstances may include but are not limited to Customers choosing the incorrect color, quantity or incorrect type of label.
Please ask our representatives for details on extended warranty contracts.
Ident-A-Kid offers a Rush Production Service for certain products. The Rush Production Service is an optional service that would shorten the production timeline for certain items Ident-A-Kid offers. The service is offered at a cost of 10% of all hardware or $200 whichever is greater.
Examples of items the Rush Production Service is offered for:
Rush Production cost can be calculated by the Sales or Orders Departments.
Ident-A-Kid’s lead time for the above items is 2 to 3 weeks depending on the season (for example the fall “back to school” season is 3 weeks.)
The Rush Production Service lead time would be 7 business days.
Rush Production is not rush shipping, orders ship at ground shipping speed unless expedited shipping is purchased. Expedited shipping cost is calculated at the shipping providers’ rate.
Rush Production Service can be requested when receiving a quote or when placing your order by contacting the Sales or Orders Departments.
800-890-1000 opt. 4
800-890-1000 opt. 3
- Custom items must be prepaid or Ident-A-Kid must receive a purchase order for the items before a proof is created or the order is processed.
- Once the order is placed and payment or PO is received, please email email@example.com with whatever is required for the item ordered, based on the list below:
- Custom Badges WITH a Photo – Send the photo for the badge, titled with the staff member’s name, also list the staff member’s name in the email with their job title, include the school logo and list up to two colors you would like used on the badge (i.e. a border color).
- Custom Badges WITHOUT a Photo – Send the staff member’s name and job title, include the school logo and list up to two colors you would like used on the badge (i.e. a border color).
- Custom Tardy Sign – Send any custom wording you would like on the sign (for readability keep wording 25 words or less per panel). Also send the colors you would like used and how, ex. Blue text on a white background. You can also add the school logo to the panel.
- A proof will be emailed to you within two business days
- Reply to the proof email with approval or changes.
- Custom items will ship within 2 weeks of proof approval.
*Acceptable file types for images, logo, etc. are Jpeg, PDF, Png and Tiff.
* Ident-A-Kid will not be held responsible for any errors after the proof has been approved by the customer.
Ident-A-Kid accepts only credit cards, checks and purchase orders as payments. Credit cards can be used for same day purchases online or by calling the Orders Department. Checks must be payable to: Ident-A-Kid and mailed directly to the National Office at: Ident-A-Kid, 1780 102nd Avenue N., Suite 100, St. Petersburg, FL 33716 along with the Order form or quote. Payments via TIPS Purchasing System are encouraged as well. For more information on how to purchase via TIPS, click here. If you’re making an order with a PO, you can upload that PO as payment here, send it via email to firstname.lastname@example.org or fax (727-576-8258) directly to us. Here’s what you need to know:
- First, contact your institution’s Purchasing Department to have an authorized PO number generated for your order. Our vendor information should be listed as: Ident-A-Kid, 1780 102nd Avenue N., Suite 100, St. Petersburg, FL 33716 and FEIN 59-2747237.
- Once you have a PO number, place your order online, and enter the PO number as payment. Under “billing address,” enter the address of the person or department responsible for paying invoices at your institution. Generally, this will be your Accounts Payable department. Upload the PO here, send it to us via fax (727-576-8258) or email (email@example.com).
After your order ships, Ident-A-Kid will send an invoice to that billing address referenced on your institution’s PO number. This invoice can be paid by ACH or check. Payments terms are net 30 days from the invoice date. All payments should be submitted to Ident-A-Kid, 1780 102nd Avenue N., Suite 100, St. Petersburg, FL 33716. Please note: While we are happy to accept purchase order numbers as payment, invoices not paid within 30 days will incur a 1.5% monthly finance charge and may result in discontinuance of service until paid.
The manufacturer warrants this unit to be free of defects in materials and workmanship for a period of 2 months from the date of purchase. If the unit malfunctions, it must be returned to the factory for evaluation. Customer Service Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon examination, if the unit is found to be defective, it will be repaired or replaced at no charge. The warranty does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification. This warranty is VOID if the unit shows evidence of any misuse or mishandling, including but not limited to being tampered with (broken seal), is damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; abuse or other operating conditions outside of manufacturer’s control. Components that wear are not warranted, including but not limited to contact points, fuses, and triacs. The manufacturer is pleased to offer suggestions on the use of its various products. However, the manufacturer neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with the information provided by the manufacturer, either verbal or written. The manufacturer warrants only that the parts manufactured by the company will be as specified and free of defects.
THE MANUFACTURER MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of the manufacturer with respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall the manufacturer be liable for consequential, incidental or special damages. CONDITIONS: Equipment sold by the manufacturer is not intended to be used, nor shall it be used: (1) as a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications. Should any Product(s) be used in or with any nuclear installation or activity, medical application, or misused in any way, the manufacturer assumes no responsibility as set forth in our basic Warranty/Disclaimer language, and, additionally, the purchaser will indemnify the manufacturer and hold the manufacturer harmless from any liability or damage whatsoever arising out of the use of the product(s) in such a manner. For Temp Chek™ Plus units the hand sanitizer that is used to fill the unit must be purchased from Ident-A-Kid to validate the warranty. The hand sanitizer must not be filled over the top of the sanitizer reservoir window on the side of the unit. Temp Check™ Plus has a repair warranty available for replacement of the electronic components in the machine, fees apply. Customers may qualify to have the unit returned and repaired for a fee. Eligibility for repair of the Temp Chek™ Plus unit is to be determined by Ident-A-Kid technical support. Some exclusions apply.
Return Requests / Inquiries
Direct all warranty and repair requests/inquiries to the Customer Service Department. BEFORE RETURNING ANY PRODUCT(S) TO THE MANUFACTURER, PURCHASER MUST OBTAIN AN RETURN MATERIAL AUTHORIZED(RMA) NUMBER FROM THE MANUFACTURER’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return package and on any Correspondence. The purchaser is responsible for shipping charges, freight, insurance, and proper packaging to prevent breakage in transit.
Contact Tech Support for an RMA
Send RMA Materials to:
Ident-A-Kid Services of America, Inc.
Tech Support Dept, RMA # -_______
1780 102nd Ave. N., Suite 100
St. Petersburg, FL 33716