Software License Plans
Standard Licenses
Standard license: A Standard software license is only available to an individual school site. This software license includes the support options shown above.
Standard Plus license: A Standard Plus software license is only available to an individual school site. This software license includes all the support options of the Standard license and the additional resources shown above.
Included Support |
Standard |
Standard Plus |
| Support Knowledge base | ✔️ | ✔️ |
| Recorded webinar | ✔️ | ✔️ |
| Support videos | ✔️ | ✔️ |
| Support email | ✔️ | ✔️ |
| Online chat | ✔️ | ✔️ |
| Basic troubleshooting | ✔️ | ✔️ |
| Updates and upgrades | ✔️ | ✔️ |
| Phone Support | ✔️ | |
| Customer Success Account Manager | ✔️ | |
| Extensive troubleshooting | ✔️ | |
| Remote-connected support | ✔️ | |
| Biannual account reviews | ✔️ |
Enterprise Licenses
Enterprise license: An Enterprise software license is only available to district accounts. This software license includes the support options shown above.
Enterprise Premium license: An Enterprise Premium software license is only available to district accounts. This software license includes all the support options of the Enterprise license and the additional resources shown above.
Included Support |
Enterprise |
Enterprise Premium |
| Support Knowledge base | ✔️ | ✔️ |
| Recorded webinar | ✔️ | ✔️ |
| Support videos | ✔️ | ✔️ |
| Support email | ✔️ | ✔️ |
| Online chat | ✔️ | ✔️ |
| Basic troubleshooting | ✔️ | ✔️ |
| Updates and upgrades | ✔️ | ✔️ |
| Phone Support | ✔️ | ✔️ |
| Customer Success Account Manager | ✔️ | ✔️ |
| Extensive troubleshooting | ✔️ | ✔️ |
| Remote-connected support | ✔️ | ✔️ |
| Biannual account reviews | ✔️ | ✔️ |
| On-site support | ✔️ | |
| Dedicated district webpage | ✔️ | |
| Full live group retraining | ✔️ |
Standard License
Standard license: A Standard software license is only available to an individual school site. This software license includes the support options shown above.
Included Support |
Standard |
| Support Knowledge base | ✔️ |
| Recorded webinar | ✔️ |
| Support videos | ✔️ |
| Support email | ✔️ |
| Online chat | ✔️ |
| Basic troubleshooting | ✔️ |
| Updates and upgrades | ✔️ |
| Phone Support | |
| Customer Success Account Manager | |
| Extensive troubleshooting | |
| Remote-connected support | |
| Biannual account reviews |
Standard Plus License
Standard Plus license: A Standard Plus software license is only available to an individual school site. This software license includes all the support options of the Standard license and the additional resources shown above.
Included Support |
Standard Plus |
| Support Knowledge base | ✔️ |
| Recorded webinar | ✔️ |
| Support videos | ✔️ |
| Support email | ✔️ |
| Online chat | ✔️ |
| Basic troubleshooting | ✔️ |
| Updates and upgrades | ✔️ |
| Phone Support | ✔️ |
| Customer Success Account Manager | ✔️ |
| Extensive troubleshooting | ✔️ |
| Remote-connected support | ✔️ |
| Biannual account reviews | ✔️ |
Enterprise License
Enterprise license: An Enterprise software license is only available to district accounts. This software license includes the support options shown above.
Included Support |
Enterprise |
| Support Knowledge base | ✔️ |
| Recorded webinar | ✔️ |
| Support videos | ✔️ |
| Support email | ✔️ |
| Online chat | ✔️ |
| Basic troubleshooting | ✔️ |
| Updates and upgrades | ✔️ |
| Phone Support | ✔️ |
| Customer Success Account Manager | ✔️ |
| Extensive troubleshooting | ✔️ |
| Remote-connected support | ✔️ |
| Biannual account reviews | ✔️ |
| On-site support | |
| Dedicated district webpage | |
| Full live group retraining |
Enterprise Premium License
Enterprise Premium license: An Enterprise Premium software license is only available to district accounts. This software license includes all the support options of the Enterprise license and the additional resources shown above.
Included Support |
Enterprise Premium |
| Support Knowledge base | ✔️ |
| Recorded webinar | ✔️ |
| Support videos | ✔️ |
| Support email | ✔️ |
| Online chat | ✔️ |
| Basic troubleshooting | ✔️ |
| Updates and upgrades | ✔️ |
| Phone Support | ✔️ |
| Customer Success Account Manager | ✔️ |
| Extensive troubleshooting | ✔️ |
| Remote-connected support | ✔️ |
| Biannual account reviews | ✔️ |
| On-site support | ✔️ |
| Dedicated district webpage | ✔️ |
| Full live group retraining | ✔️ |