800-890-1000 sales@identakid.com

Software License Plans

Standard Licenses

Standard license: A Standard software license is only available to an individual school site. This software license includes the support options shown above.

Standard Plus license: A Standard Plus software license is only available to an individual school site. This software license includes all the support options of the Standard license and the additional resources shown above.

 

Included Support

Standard

Standard Plus

Support Knowledge base ✔️ ✔️
Recorded webinar ✔️ ✔️
Support videos ✔️ ✔️
Support email ✔️ ✔️
Online chat ✔️ ✔️
Basic troubleshooting ✔️ ✔️
Updates and upgrades ✔️ ✔️
Phone Support ✔️
Customer Success Account Manager ✔️
Extensive troubleshooting ✔️
Remote-connected support ✔️
Biannual account reviews ✔️

Enterprise Licenses

Enterprise license: An Enterprise software license is only available to district accounts. This software license includes the support options shown above.

Enterprise Premium license: An Enterprise Premium software license is only available to district accounts. This software license includes all the support options of the Enterprise license and the additional resources shown above.

 

Included Support

Enterprise

Enterprise Premium

Support Knowledge base ✔️ ✔️
Recorded webinar ✔️ ✔️
Support videos ✔️ ✔️
Support email ✔️ ✔️
Online chat ✔️ ✔️
Basic troubleshooting ✔️ ✔️
Updates and upgrades ✔️ ✔️
Phone Support ✔️ ✔️
Customer Success Account Manager ✔️ ✔️
Extensive troubleshooting ✔️ ✔️
Remote-connected support ✔️ ✔️
Biannual account reviews ✔️ ✔️
On-site support ✔️
Dedicated district webpage ✔️
Full live group retraining ✔️

 

Standard License

Standard license: A Standard software license is only available to an individual school site. This software license includes the support options shown above.

Included Support

Standard

Support Knowledge base ✔️
Recorded webinar ✔️
Support videos ✔️
Support email ✔️
Online chat ✔️
Basic troubleshooting ✔️
Updates and upgrades ✔️
Phone Support
Customer Success Account Manager
Extensive troubleshooting
Remote-connected support
Biannual account reviews

Standard Plus License

Standard Plus license: A Standard Plus software license is only available to an individual school site. This software license includes all the support options of the Standard license and the additional resources shown above.

 

Included Support

Standard Plus

Support Knowledge base ✔️
Recorded webinar ✔️
Support videos ✔️
Support email ✔️
Online chat ✔️
Basic troubleshooting ✔️
Updates and upgrades ✔️
Phone Support ✔️
Customer Success Account Manager ✔️
Extensive troubleshooting ✔️
Remote-connected support ✔️
Biannual account reviews ✔️

Enterprise License

Enterprise license: An Enterprise software license is only available to district accounts. This software license includes the support options shown above.

 

Included Support

Enterprise

Support Knowledge base ✔️
Recorded webinar ✔️
Support videos ✔️
Support email ✔️
Online chat ✔️
Basic troubleshooting ✔️
Updates and upgrades ✔️
Phone Support ✔️
Customer Success Account Manager ✔️
Extensive troubleshooting ✔️
Remote-connected support ✔️
Biannual account reviews ✔️
On-site support
Dedicated district webpage
Full live group retraining

 

Enterprise Premium License

Enterprise Premium license: An Enterprise Premium software license is only available to district accounts. This software license includes all the support options of the Enterprise license and the additional resources shown above.

 

Included Support

Enterprise Premium

Support Knowledge base ✔️
Recorded webinar ✔️
Support videos ✔️
Support email ✔️
Online chat ✔️
Basic troubleshooting ✔️
Updates and upgrades ✔️
Phone Support ✔️
Customer Success Account Manager ✔️
Extensive troubleshooting ✔️
Remote-connected support ✔️
Biannual account reviews ✔️
On-site support ✔️
Dedicated district webpage ✔️
Full live group retraining ✔️

 

Have questions? Contact us!